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Terms and Conditions

Please read our policies carefully before booking your Sri Lankan escape.

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1. INTRODUCTION AND SCOPE

Welcome to Voyager Lanka Tours. These Terms and Conditions govern the contractual relationship between Voyager Lanka Tours as the trade name of Krish Lanka International Private Limited, registered at 804/5, Nakithigammana, Ku-Elibichchiya, 60156, Sri Lanka, and the client (hereinafter "the Client" or "you"). By making a booking with us, you agree to be bound by these terms in their entirety. In these conditions, "Package" refers to the combination of travel services (transport, accommodation, tours, meals) offered by the Company. "Travel Services" refer to any individual component booked via the Company. These terms supersede all previous agreements, representations, or understandings, whether written or oral. No employee, agent, or third-party representative of the Company has the authority to alter or waive any provision of this agreement unless confirmed in writing by a director of the Company.

2. BOOKING AND CONFIRMATION

Bookings can be made via our official website, by email, by WhatsApp or over the phone. A booking is considered provisional until the Company issues a written booking confirmation and a corresponding invoice. The contract between the Company and the Client comes into existence when the Company dispatches the confirmation invoice to the Client. It is the Client's responsibility to thoroughly review the confirmation details (dates, names, itineraries) immediately upon receipt and notify the Company of any discrepancies within 48 hours; failure to do so will be deemed acceptance of the details as correct.

3. PAYMENT TERMS

To secure a booking, a non-refundable deposit of [e.g., 30%] of the total tour cost is required at the time of booking. The final balance payment must be received by the Company no later than [e.g., 60 days] prior to the scheduled departure date. If the booking is made within [e.g., 60 days] of departure, the full tour price is payable immediately at the time of booking. Payments can be made via bank transfer, credit card, or approved online payment gateways. If the Company does not receive the final balance by the due date, we reserve the right to treat the booking as cancelled by the Client, and the cancellation charges outlined in Section 5 will apply.

4. PRICING AND SURCHARGES

The tour price published at the time of booking includes: accommodation as specified, meals as per the itinerary, ground transportation, guided tours, and entrance fees to listed attractions. The price does not include: international or domestic flights (unless explicitly stated), airport transfers (unless specified), travel insurance, visas and passport fees, vaccinations, personal expenses (laundry, phone calls, mini-bar, souvenirs), tips and gratuities, or optional excursions. The Company reserves the right to levy a surcharge on the total tour price (up to a maximum of [e.g., 5%] ) to account for variations in transportation costs (fuel), government taxes, or currency exchange rates affecting the cost of the tour. No surcharge will be applied within [e.g., 20 days] of the departure date. Should a surcharge exceed the stated maximum, the Client has the right to cancel the booking with a full refund within 14 days of the surcharge notification.

5. CANCELLATION BY THE CLIENT

All cancellation requests must be submitted in writing (via email or formal letter) and will take effect on the date the email is received by the Company. The following cancellation charges apply as a percentage of the total tour price, based on the number of days prior to departure that the written cancellation is received:

  • More than 60 days prior: Loss of full deposit.
  • Between 31 and 59 days prior: 50% of the total tour price.
  • Between 15 and 30 days prior: 75% of the total tour price.
  • 14 days or less prior: 100% of the total tour price (no refund).
  • No-show on the departure date: 100% of the total tour price (no refund).
  • If the Client reduces the number of participants, reduces the duration of the tour, or downgrades accommodation, it will be treated as a cancellation for those reduced portions, and the above charges will apply.
  • For 3-5 Star Hotels, no any refund will be made. This is due to their strict cancellation policies. Specially for peak seasons and promotional offers.

6. CANCELLATION OR ALTERATION BY THE OPERATOR (FORCE MAJEURE)

The Company reserves the right to cancel a tour if the minimum number of participants required for the tour is not met. In such cases, the Client will be notified no later than [e.g., 21 days] prior to departure and will be offered a choice of:

  • (a) a full refund of all monies paid; or
  • (b) an alternative comparable tour; or
  • (c) a travel credit voucher valid for 12 months.

Furthermore, the Company shall not be liable for cancellation, delay, or curtailment of a tour caused by Force Majeure events. "Force Majeure" includes, but is not limited to: war, terrorism, riots, civil unrest, natural disasters, epidemics/pandemics, government travel bans, adverse weather conditions, airport closures, and significant volcanic ash disruptions. In cases of Force Majeure, the Company will reasonably attempt to recover any refunds from third-party suppliers (airlines, hotels) on the Client's behalf, but cannot guarantee the amount recoverable. The Company's liability is limited to the recovery of those funds, and the Company is not obligated to compensate the Client for any resulting losses.

7. CHANGES TO ITINERARY BY THE OPERATOR

While every effort is made to adhere to the published itinerary, the Company reserves the right to modify the sequence of the tour, substitute accommodation with a hotel of a similar or higher category, or alter the mode of transport due to operational constraints, weather conditions, road closures, or local holidays. If a major change to the itinerary (defined as a significant change to the departure date, destination, or a significant downgrade in accommodation category) is required before departure, the Company will inform the Client as soon as possible. The Client may then choose to:

  • (a) accept the modified itinerary; or
  • (b) cancel the booking and receive a full refund of all monies paid.

No compensation is payable for minor adjustments made during the tour to ensure the safety or continuity of the trip.

8. CLIENT RESPONSIBILITIES

It is the sole responsibility of the Client to ensure they possess a valid passport with a minimum of [e.g., 6 months] validity beyond the intended return date. The Client must independently obtain all required visas, transit visas, and entry permits for the countries visited. The Company is not responsible for denied entry due to the Client's failure to secure proper documentation. The Client must obtain all recommended or compulsory vaccinations and prophylactic medications prior to travel. During the tour, the Client agrees to abide by the authority and instructions of the tour leader/guide and to comply with the laws, customs, and regulations of the host countries. The Client agrees to conduct themselves in a manner that does not cause danger, distress, or annoyance to other clients, staff, or local residents. If the Company's representative determines that a Client's behavior is disruptive or poses a safety risk, the Company may terminate the Client's participation in the tour immediately. In such an event, the Client will be responsible for their own repatriation costs and accommodation, and no refund will be provided.

9. SPECIAL REQUESTS AND MEDICAL CONDITIONS

Any special requests (e.g., dietary restrictions, connecting rooms, ground-floor accommodation, specific wheelchair accessibility) must be submitted in writing at the time of booking. While the Company will endeavor to accommodate these requests, they are subject to availability and are not guaranteed. The Company does not accept bookings that are conditional upon the fulfillment of a special request. Furthermore, the Client must disclose any pre-existing medical conditions, physical disabilities, pregnancy, or mental health conditions that may affect their ability to complete the tour or that may require medical assistance. This disclosure must be made at the time of booking. The Company reserves the right to refuse a booking if, in its reasonable opinion, the Client's condition would compromise their safety or the safety of the group, or if the necessary infrastructure is unavailable.

10. BAGGAGE AND PERSONAL BELONGINGS

The Client is permitted to carry baggage of a weight and dimensions specified in the tour documentation (typically [e.g., 1 suitcase up to 20kg] and [e.g., 1 carry-on bag] ). The Client is solely responsible for their personal luggage and belongings at all times. The Company acts as an intermediary with airlines and transfer companies regarding baggage; liability for lost or damaged luggage during air travel is governed by the Montreal Convention and the respective airline's conditions of carriage. The Client is strongly advised not to pack valuables (jewelry, laptops, cash, irreplaceable documents) in checked luggage and should keep these items in their carry-on or a personal day-safe.

11. LIABILITY AND LIMITATION OF LIABILITY

The Company acts as an organizer and intermediary for services provided by independent third-party suppliers (including airlines, cruise lines, hotels, local ground operators, and activity providers). The Company exercises reasonable care in selecting these suppliers, but it has no direct control over their operations. Consequently, the Company accepts liability for the acts or omissions of its direct employees but is not liable for the acts, omissions, negligence, or default of third-party independent suppliers, provided they were selected with reasonable skill and care. To the fullest extent permitted by law, the Company's total aggregate liability to the Client for any claim arising out of or in connection with this contract (whether in contract, tort, or otherwise) is strictly limited to the total amount paid by the Client to the Company for the specific Package. The Company shall not be liable for any indirect, consequential, or special damages, including but not limited to loss of enjoyment, loss of earnings, business interruption, or loss of opportunity. Liability for personal injury or death is excluded to the extent permitted by applicable local laws and international conventions (such as the Montreal Convention for air travel).

12. COMPLAINTS AND RESOLUTION PROCEDURE

The Company is committed to providing a high-quality experience. If the Client experiences a problem with any service during the tour, the Client must immediately notify the local tour guide or the Company's local representative. The Company relies on this on-the-spot notification to investigate and rectify the issue in real-time. Failure to report a problem locally deprives the Company of the opportunity to correct it, and will therefore significantly affect any subsequent claim. If the issue is not resolved to the Client's satisfaction during the tour, the Client must submit a formal written complaint via email to the Company's head office [e.g., within 28 calendar days] of the tour's conclusion. The complaint must include the booking reference, a detailed description of the issues, and any supporting evidence (photos, receipts). The Company will acknowledge receipt within 7 working days and provide a final written response within a further 21 working days. No liability will be accepted for complaints raised outside this time frame.

13. TRAVEL INSURANCE

It is a mandatory condition of booking that the Client holds a valid, comprehensive travel insurance policy that provides adequate coverage for the entire duration of the tour. The policy must include, as a minimum, coverage for: medical expenses and emergency hospitalization (minimum [e.g., USD $1,000,000] ), emergency repatriation and evacuation, trip cancellation and curtailment, loss or theft of baggage, and personal liability. The Client is responsible for reviewing the policy's exclusions (e.g., for pre-existing conditions, high-risk activities) to ensure they are fully covered. The Client agrees to indemnify the Company against all expenses, losses, and liabilities incurred by the Company arising from the Client's failure to secure adequate insurance. The Company reserves the right to request proof of insurance prior to departure.

14. DATA PROTECTION AND PRIVACY POLICY

The Company is committed to protecting the Client's personal data in accordance with applicable data protection laws (e.g., GDPR, UK GDPR, or CCPA). Personal data (including name, date of birth, passport details, medical information, and dietary requirements) is collected solely for the purpose of fulfilling the booking, securing travel services (flights, hotels, visas on behalf of the Client, permits), and managing the Client's relationship with the Company. This data may be shared with third-party suppliers (airlines, hotels, ground handlers, government border agencies) strictly as necessary to deliver the contracted services. The Company does not sell or rent Client data to third parties for marketing purposes. The Client has the right to request access to, correction of, or deletion of their personal data held by the Company by contacting the Data Protection Officer at [email address] . The Company retains data for the legally required period necessary for accounting and legal compliance.

15. GOVERNING LAW AND JURISDICTION

This contract is governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the courts of Sri Lanka. The Client agrees to submit to the jurisdiction of these courts and waives any objection to proceedings being brought in this forum, including any claim of inconvenient forum or lack of personal jurisdiction.

16. FINAL PROVISIONS / SEVERABILITY

These Terms and Conditions represent the entire agreement between the Client and the Company. No prior negotiations, representations, or agreements, whether written or oral, shall have any effect. Should any court or competent authority determine that any provision of these Terms and Conditions is invalid, unlawful, or unenforceable to any extent, that provision shall, to that extent, be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law. Failure by the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.